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Pennsylvania-based manufacturer, UltraComfort America, recently announced the return of their pre-pandemic, “Quick Ship” lead time. Effective immediately, all in-stock lift recliners will now ship 24-48 hours from order entry instead of the 72-hour lead time that was previously in effect.
UltraComfort’s inventory status and lead times have come a long way since the COVID-19 pandemic hit in March 2020. Workforce and supply chain challenges combined with the increased demand in the furniture industry made it impossible for the lift recliner leader to build and maintain inventory.
“This is a huge milestone for UltraComfort that I am extremely happy to announce,” said Rich Golden, CEO. “For many consumers, they rely on their lift chair to get them through the day. When the lead times increased for reasons beyond our control, we set a goal to find a way to shorten them.”
UltraComfort navigated the many challenges the pandemic presented with shorter lead times in mind. As a result, they have strengthened their workforce, opened a new and more efficient distribution center and successfully negotiated with vendors to meet reasonable lead times.
“These reduced lead times would not have happened if it wasn’t for our hardworking and dedicated team. Each team member in production and traffic, customer and technical service, accounting, marketing, and sales showed up day after day and did everything they could to continue to provide customers with the power lift recliners they so desperately needed,” Golden said. “And for them, I am extremely grateful.”
UltraComfort’s special order lead times remain at 6-8 weeks from order entry.
About UltraComfort America
UltraComfort America is the retail furniture division of the world’s largest power lift chair manufacturer. A family-owned, family-operated business headquartered in Northeastern Pennsylvania, UltraComfort America is a true American manufacturer offering retailers lift and wellness recliners that exceed industry standards for design, components and warranties. For more information, visit www.ultracomfort.com.